ZenVora Shipping Policy

Last Updated: August 19, 2026

At ZenVora, we work to make sure your order is processed, packed, and delivered as quickly and safely as possible. This Shipping Policy explains how we handle order processing, delivery, shipping costs, and delays.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery Times

Estimated delivery times depend on your location and the shipping method available for your order.

Typical delivery times are:

• Local deliveries: 2–7 business days

• National deliveries: 3–10 business days

• International deliveries: 7–21 business days

These are estimated delivery windows and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to courier delays, public holidays, weather conditions, customs procedures, remote delivery locations, or other circumstances outside ZenVora's reasonable control.

3. Shipping Costs

Shipping costs are calculated based on factors such as:

• Delivery location

• Order size and weight

• Shipping method

• Courier availability

The applicable shipping fee will be displayed at checkout or communicated to you before your order is confirmed.

From time to time, ZenVora may offer free shipping promotions. Any applicable conditions will be stated at the time of the promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Street or delivery address

• City

• State/region

• Postal code, where applicable

• Valid phone number

ZenVora is not responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that your delivery information is incorrect, contact us as soon as possible. We will try to update it before the order is dispatched, but changes cannot be guaranteed after dispatch.

5. Order Tracking

Where tracking is available, ZenVora may provide a tracking number or tracking information after your order has been shipped.

Tracking information may take some time to become active after the courier receives the package.

Customers are responsible for monitoring their tracking information and being available to receive their order where required.

6. Failed Delivery Attempts

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or the courier cannot reach you, additional delivery attempts or arrangements may be required.

If an order is returned to ZenVora because the customer could not receive it or provided incorrect delivery information, additional shipping charges may apply before the order can be resent.

7. Damaged Packages

Please inspect your package when it arrives.

If your order appears visibly damaged, we recommend taking photographs of the package before opening it.

If the product itself is damaged, defective, or missing items, contact ZenVora Customer Support as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Your order number.

• Photographs of the package.

• Photographs or video of the product and damage.

• A description of the issue.

We will review the situation and determine the appropriate resolution.

8. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact ZenVora Customer Support as soon as possible.

We may request photographs, videos, order information, or other details to investigate the issue.

Where the error is confirmed to be caused by ZenVora, we may provide a replacement, refund, or other appropriate resolution.

9. Shipping Delays

ZenVora makes reasonable efforts to meet estimated delivery times, but delivery dates are not guaranteed unless specifically stated.

Delays may occur because of:

• Courier or logistics issues

• Severe weather

• Public holidays

• Customs processing

• Incorrect address information

• High order volumes

• Transportation disruptions

• Government restrictions or regulations

• Other circumstances beyond our reasonable control

ZenVora is not responsible for delays caused by circumstances outside our reasonable control.

10. International Shipping

If ZenVora offers international shipping, customers are responsible for complying with applicable import requirements in their destination country.

International orders may be subject to:

• Customs duties

• Import taxes

• VAT or other applicable taxes

• Customs clearance fees

• Other government charges

Unless expressly stated otherwise, these charges are the responsibility of the customer.

ZenVora cannot guarantee that every product can be shipped to every country. Certain products may be restricted because of local laws, customs requirements, electrical standards, or courier restrictions.

11. Product Compatibility

For electrical products such as iron steamers, egg boilers, humidifiers, portable fans, and automatic fragrance machines, customers should verify that the product's voltage, plug type, and electrical specifications are compatible with their location before use.

Using a product with an incompatible electrical supply may damage the product and may affect eligibility for returns or refunds where the damage results from improper use.

12. Shipping to Remote Locations

Deliveries to remote, rural, or difficult-to-access locations may require additional delivery time or charges.

If additional shipping costs are required, ZenVora may contact you before dispatching the order.

13. Delivery Confirmation

An order may be considered delivered when the courier's tracking system confirms delivery to the address provided at checkout.

If you believe an order has been incorrectly marked as delivered, contact ZenVora Customer Support promptly so that we can investigate with the relevant courier.

14. Changes to This Shipping Policy

ZenVora reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

 

We appreciate your business and will do our best to ensure your ZenVora order reaches you safely and on time.